Thoughts Re: 1

In reply to Jimmo from www.refinishnetwork.info forum, I agree that there is a communication breakdown between insurers and repairers concerning labour rates as wells a slue of other issues. Insurers and repairers turf battles have been going on for years, it’s like “if I don’t get you, you will get me”. The battles and the pointing of fingers has been documented and overly stated (it’s a distraction) I read this article today - Fed Up – Excuse me, but your foot is on my neck by Tom Bissonnette in the Collision Repair magazine online site. http://issuu.com/mediamatters/docs/crm722v2?mode=embed&documentId=080516191433-aea16e5c00344530a98a4ed5b9403945&pageNumber=15&layout=grey

You’re not the first person that has mentioned to me the lack of unity when it comes to repairs standing together to confront the big bad insurance wolf. If it is not two shops trying to under cut the competition it would be one shop, if its not one it would be a banner network, if not them it’s a DRP, if not them it’s an independent. Do you see what is going on here?

Insurance companies no, ENTERPRISES are very wealthy, smart and register to the art of “divide and conquer”. Actually insurers don’t care about the internal fighting in the auto collision industry, they see it more as a joke. They are able to see our industry from the out side looking in and manipulate it with an estimate here and there. And, what the big joke is we fall for it.

Insurance companies are not the problem with the auto collision industry’s issues nor, are the door rates they pay out. Insurance companies have adapted better and created a beneficial advantage in a fractional auto collision infrastructure that lacks foresight.

We as participants in the auto collision industry allow insurers to feel like they are powerful and control the industry. We continually reinforce this thought by complaining about their actions and its effect on present and future industry directions. This complaining, justifying or laying blame is insurers’ barometer to the impact of their control…if we are complaining they must be profiting.

Okay, insurers don’t control the industry consumers do!

They is no use in complaining, pointing fingers or trying to change insures profitable stance unless what you have to say to them is compelling and can change the auto collision industry’s landscape as we know it. I believe, we need to look at the industry from a different angle to create new solutions. Dontek Proposal Manuel (DPM) is that solution looking at the industry from an angle of implementing human resource procedures.

Support Dontek Proposal Manual as a start to positive change in the auto collision industry by visiting www.tektalk.net/d_p_m_overview.html

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http://www.refinishnetwork.info/index.php/Articles/892-ReThoughts.html#892
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