Told You

Every participant in the auto collision industry has one or two ideas that they feel is the main issues that is affecting the industry. I’ve decided to compile and gather quotes from magazines, web site, news groups, forums and blogs to capture their thoughts.

Canadian Underwriter.ca
In a period when auto claims frequencies appear to be moving back up from record lows, a lack of licensed technicians in a collision repair facility could mean increased costs for insurance companies. Perry (ABC Consulting) said, “the collision repair industry now has some numbers quantifying the extent of the loss and the industry now has to do something about retention”.

Collision Repair Magazine (Vol 6 No 6)
Not Enough - written by Tom Bissonnette

Technicians need more than recognition

He states “ have your ever heard someone mention that money is not the most important thing to keep employees happy and content with their job? They say recognition is more important. I say bull! Without a decent paycheque you can’t even get them interested in applying for your job, much less keep them for long”.

BodyShop Professional (December 2007 Issue)

Andew Ross says “ Attracting and retaining has become a clique, most people focus their discussion on attracting young people to the industry, glossing over the difficulty that the industry suffers from in retention”.

“It’s critical to address the difficulty in retaining those young people who made the decision to enter the industry, then left”.


To me the writing is on the wall, the industry is staring to whisper sound words of advise and that is, “its better first to focus on retaining techs than attracting them”.

I have my suggestion on how we could retain techs, thus attract apprentices. Do you have a suggestion?